All Iridient X-Transformer sales are final and non-returnable.
A free, fully functional demo version of Iridient X-Transformer is available which can be used prior to purchase to ensure that the program works on your computer and that it meets your needs. The free demo can be downloaded here:
Iridient X-Transformer Demo Download
Iridient X-Transformer is basically licensed per person. If multiple people are using the software on multiple computers then you are required to purchase a license for each person. A single person may use the software on as many computers as they like. There are no restrictions on the type of computer (laptop, desktop, tablet, virtual machine, etc) or operating system used (macOS, Windows or Linux). A PDF of the complete license agreement (EULA) can be be viewed here:
Iridient X-Transformer EULA
The license is "perpetual" meaning you are never required to pay for an update to keep using the software. However, this does not mean upgrades are free forever. Your purchase of Iridient X-Transformer includes at least 18 months of free upgrades regardless of version designation (2.0, 2017, X, etc). After that free period expires use of the newest releases may require the purchase of a new license. The official product upgrade policy is available online here.
If you have any questions about the use or functionality of a product either during the demo period or after purchase, please contact our technical support department here:
Contact Iridient Digital Support
Iridient X-Transformer upgrades can be purchased by current license holders at a 40% discount by using your prior order number as a discount code. In the purchase dialog click the "+ Add discount" text to enter the your order number. After clicking the "Apply" button the 40% discount should be immediately reflected in the price. Your prior order number can be found by choosing "License information..." from the Help menu while running the application, in your receipt email or in your license file.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
If you have any questions about purchasing or sales policies please contact sales support by email or using the web page here:
Contact Iridient Digital Sales
Your license may be used on both macOS and Windows and is identical regardless of selection. The choice of macOS or Windows is used for tracking which operating system may be more popular or trending. If you use both, pick your favorite.